One unit, one hold.
Every vehicle is a record with a VIN, an owner and a state. Two customers cannot hold the same one.
The database enforces the hold, not the screen.
A hold is a short, exclusive lock taken before checkout. A reservation follows a verified deposit and accepted terms. If a payment arrives after a hold has expired, it goes to review and never takes another customer's unit.
A quote is not stock.
A quotation for a vehicle you do not have creates no stock and promises no availability. Repricing needs approval and cannot overwrite a price the customer has accepted.
The register.
- Stock by VIN
- Owned, consignment, demonstrator and customer vehicles are kept apart. A customer's service vehicle cannot appear as sale stock without an acquisition record.
- Cost you can trust
- Unit cost is built from purchase, freight, duties and preparation, in the original currency with the conversion rate kept.
- A showroom that stays honest
- Published units carry approved photographs and specifications. Sold and withdrawn units drop out of results, and private acquisition costs never reach the public API.
- Handover with conditions
- A fully paid vehicle with incomplete mandatory pre-delivery checks stays ineligible for delivery.
- Ageing that asks a question
- Days held, cost and margin are visible, and ageing creates one review task per unit. It never changes a public price by itself.
Leads and test drives.
- Every lead has an owner
- A lead always has an owner or a queue and a next-action date, and its source survives conversion.
- Follow-up that stops
- Automated follow-up stops after a reply, a sale, a complaint or an opt-out, and is checked again at the moment it would send.
- Test drives that do not collide
- Overlapping bookings for a demonstrator are rejected. An overdue test drive creates a task for the person responsible.
Coming in later releases
Incoming shipments and clearing milestones, trade-ins and consignment, registration documents, and finance and insurance referrals. A registration milestone entered by staff is labelled staff-confirmed and never shown as a live DVLA response.