Accident repairs, from the insurer’s yes to the keys.
Photos, estimates, the insurer’s approval, the repair and who owes what, on one case.
What the insurer approved never changes.
A revised estimate is kept as a new version. The approved scope stays as approved, and the customer’s excess is written down on its own.
- The case
- The insurer, the policy, the claim number, the assessor’s visit and the incident photos, together.
- Repair stages
- Strip, panel, paint, reassembly and the final check, each with its hours and labour grade.
- Checked by someone else
- Paint, reassembly and the final check are signed off by a different person. A failed check keeps the stage open.
- Materials and outside work
- Paint, filler and outside work are costed onto the repair as they are used.
- Two people owe you
- The insurer’s share and the customer’s excess are tracked apart, with deductions, disputes and promises to pay.
A paid excess does not mean the insurer has paid.
The car goes home when the customer’s part is paid and the insurer has paid, or when a manager approves releasing it on the insurer’s credit.