Every job written down. Every line approved.
From the moment the car arrives to the moment it leaves, the workshop keeps one record that the customer can see.
The customer says yes or no to each line.
An estimate goes out with every line priced. The customer accepts or declines each line, from a secure link or through staff who record it for them. Only approved lines can be worked on and billed.
- Booked without clashes
- A work area is booked for a time slot, and two bookings cannot take the same slot.
- Check-in in the customer’s words
- The complaint is written down as the customer gave it, with who booked the car in and the time you promised.
- Look first, then price the fix
- Diagnosis findings are recorded on their own. They are not an approval, so nothing is charged until the customer says yes. If the price changes, the customer approves the new version, and an old link cannot approve a newer price.
- The right mechanic for the job
- Work goes only to a mechanic who has the skill for it.
- Spare parts for approved work only
- A part can be issued to a job only when the work is approved.
- One board for the floor
- The workshop board shows every open job with its holds and the time you promised.
The mechanic cannot sign off their own work.
The quality check needs a permission the mechanic does not hold. A failed check sends the job back for rework, and the car cannot be marked ready until it passes.
On the way
Planned, not built yet: photos, mileage and fuel level at check-in; service menus with set prices; repeat problems flagged for review; sending work to another workshop; car wash and detailing plans; and storage charges for cars left after they are ready.