Warranty claims that get paid.
See the cover when the car comes in, gather the evidence the manufacturer asks for, and follow each claim until it is paid.
A claim goes in only when its evidence is complete.
Each manufacturer's checklist says which photos, readings and documents a claim needs. Meludu shows what is still missing before anyone marks the claim ready.
- Cover at check-in
- The job shows any warranty and open recall on the car. It is labelled an indication until the manufacturer agrees.
- Claims from approved work
- A claim is built from the lines that were approved, so nothing is claimed that was not done.
- Every reply kept
- Submitted, queried, approved, paid or rejected, with what was paid against what was claimed.
- Parts sent back
- Removed parts are tagged, stored and returned, or released when the manufacturer says it does not need them.
- Recalls
- Bring in the list of chassis numbers once. Bringing it in again changes nothing. Contact each owner and record the fix with its evidence.
A recall is done when the car is fixed, not when the message is sent.
Completing a recall needs the evidence the campaign asks for. A message to the owner is recorded, but it does not close the recall.